What is the cost of delivery?
Delivery is free for orders over £35, ex VAT.
Orders under £35, ex VAT, are subject to a £4.95 delivery charge which will be added at the checkout stage.
How long does delivery take?
Orders placed before 4pm; we aim to deliver the next working day, subject to stock availability. Orders placed on Friday evenings, Saturdays and Sundays; we aim to deliver by Tuesday.
Delivery times are usually between 8am and 6pm Monday to Friday.
Who will deliver my order?
Orders are usually delivered via UPS.
Where do you deliver?
We deliver to all of Mainland UK post codes. We also deliver to the Scottish Islands, Isle of Man, Isles of Scilly and Northern Ireland.
Unfortunately we do not currently deliver to Channel Islands or PO Box addresses.
Will I need to be in to accept the delivery?
We do require a signature for all deliveries so please ensure someone is available to sign for your parcel.
Please also ensure that you check that the number of parcels signed for matches the number in the delivery as disputes regarding the number of parcels cannot be entered into at a later date.
Can I return items I no longer require?
Whilst we hope you’ll be 100% happy with your order, we do accept that you may need to return an item from time to time. If you no longer require an item, please email us in the first instance, within 5 business days of receiving your order. Please ensure you retain proof of purchase.
My product is faulty or damaged, what should I do?
In the unlikely event that the items you receive are faulty or damaged, please email us within 2 business days of receiving your order. Please ensure you retain proof of purchase.
How do I return goods?
Step 1: Please contact us at firstname.lastname@example.org within the timescales above to inform us of any items that you no longer require or items that faulty or damaged. Please note;
A collection charge will apply to any items no longer required, and the amount will be confirmed when you contact us. The original delivery charge is non refundable for items no longer required.
All faulty/damaged goods will be collected free of charge and the original delivery charge will also be refunded.
Dated items such as diaries and perishable goods such as food items are non-returnable, unless faulty or damaged.
All items must be in the original packaging and re-saleable (unless faulty). If you are in doubt, please contact us to see if your items can be returned.
Step 2: We will arrange for collection of the goods and send you confirmation of the collection date as well as a returns number and address.
Step 3: Please place the item in a box/jiffy bag/envelope and write the returns number and address and attach it to the parcel.
Please do not write directly onto the goods or tape anything to the original item as this may damage the outer packaging and deem your goods non-returnable.
Please ensure that someone is available to give the parcel to the courier to avoid incurring unnecessary additional costs.
Step 4: Once the goods are received, we will process a refund, less any collection charges or send out a replacement for faulty or damaged goods.
What if there is a delivery error?
In the unlikely event of a delivery error occurring, please adhere to the following timescales;
Short delivery – please contact us immediately (must be within 24 hours) of receiving your order. We will arrange for any shortages to be supplied as soon as possible.
Items not ordered (picking error) – please contact us within 2 business days of receiving your order and follow steps 1-3 of the returns procedure above.
I need more information
If you need help returning a product or have any additional questions then please get in touch and we’ll be happy to help.